Accountability without responsibility is like a bird without wings. Comment. (150 words – 10 marks)

Accountability is necessary for better governance but not sufficient. It has some fundamental limitations which can be overcome only by performing our duties with a sense of responsibility. Such limitations include: i) Difficulties in constantly monitoring the various activities of subordinates. ii) Accountability can consider quantity but not quality. In situations where discretion is involved, … Continue reading Accountability without responsibility is like a bird without wings. Comment. (150 words – 10 marks)

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Discuss the Seven Principles of Public Life given by the Nolan Committee. (150 words – 10 marks)

The Nolan Committee provides 7 Principles which state that holders of public office should: i) Selflessness: act solely in terms of the public interest. They should not do so in order to gain financial or other benefits for themselves, their family or their friends. ii) Integrity: Not place themselves under any financial or other obligation … Continue reading Discuss the Seven Principles of Public Life given by the Nolan Committee. (150 words – 10 marks)

 What is service quality? How can it be improved? (150 words – 10 marks)

Service quality can be defined as the difference between customer expectations and customer perceptions. If expectations are greater than the customer’s perceptions about service experience and outcome, the perceived quality is not satisfactory. This emphasizes the fact that in assessing service quality, it is the perspective of the customer that should be given precedence. Improving … Continue reading  What is service quality? How can it be improved? (150 words – 10 marks)

Smart Cities

what are Smart Cities? A 'smart city' is an urban region that is highly advanced in terms of overall infrastructure, sustainable real estate, communications and market viability. It is a city where information technology is the principal infrastructure and the basis for providing essential services to residents. There are many technological platforms involved, including but … Continue reading Smart Cities

Important Commitees

N.K.Singh committee To review the FRBM Act of 2003 Ratan Watal Committee On digital payments Anil Kakodkar Committee On railway safety A.K.Bhargava Net Neutrality Madhukar Gupta committee India Pakistan Border issue Aravind Subramanian Tackle shortage of pulses in India Bibek Debroy committee Railways and privatization of railways Shekatkar committee Defense Shyam Benegal committee Film certification … Continue reading Important Commitees